At CountryModPro, we are committed to your satisfaction with our RV air conditioners. If you are not completely satisfied with your purchase, please review our refund and return policy outlined below.

 

Eligibility for Refunds and Returns

• Returns are accepted only for new, unused, and unopened products.
• To initiate a return, please contact us within 30 calendar days from the date of purchase.
• Reach out to our customer service team at service@countrymodpro.com for assistance. We typically respond within 1 business day.

 

Return Shipping Costs

We will cover return shipping costs in the following cases:

• The incorrect item was shipped.
• The product has defects or quality issues.

For returns due to a change of mind, dissatisfaction, or other customer-related reasons (e.g., not liking the product), the customer is responsible for return shipping costs.

Return Instructions

• Do not send returns directly to the shipping address listed on our website or provided with the shipment.
• Contact our customer support team at service@countrymodpro.com to obtain the correct return address and detailed instructions.

 

Steps for Returns & Exchanges

1. Contact our customer service team at service@countrymodpro.com within 30 days of receiving your order.
2. Follow the instructions provided and ship the item to the address provided.
3. Securely package the item for return shipping.
4. Upon receiving the returned product, we will process your refund or exchange within 1 business day.

 

Inspection Process for Returned Items

All returned items will undergo a detailed inspection to ensure eligibility for refund or exchange. This process includes:

• Visual Inspection: Checking for signs of use, installation, or damage (e.g., scratches, dents).
• Functional Testing: Verifying all product features, including cooling functions and fan speeds.
• Internal Inspection: If necessary, an internal check will be conducted to detect any damage or misuse.

Note: Products that have been installed, used, or damaged will not qualify for returns or refunds.

Refund Processing

• Refunds are processed within 1 business day after we receive and inspect the returned product.
• Depending on your payment method, refunds may take 1-7 business days to appear in your account.

 

Shipping Fees and Handling Charges

• For returns due to product defects or errors on our part, there will be no deduction of shipping or handling fees.
• For customer-initiated returns (e.g., change of mind), the refund will exclude the original shipping fee of $40 USD.
• No restocking fees apply.

 

Important Notes

• Returned items must remain in new, unused, and unopened condition.
• Returns showing signs of improper handling or packaging may be rejected.
• Follow our return instructions carefully to avoid delays in processing.

 

Damaged Products During Shipping

While we take extra care to package your order securely, air conditioning units can occasionally be damaged during shipping. If your item arrives damaged:

1. Take clear photos of the damage immediately upon delivery.
2. Refuse the shipment if the damage is obvious, and make a note with the delivery driver.
3. Contact our returns team at service@countrymodpro.com within 30 days to report the damage.

Failure to notify us within this timeframe may result in the denial of replacement or refund requests.

Order Cancellations

Orders can only be canceled before the package has shipped. If your order is already in transit, you’ll need to wait for delivery and then initiate a return.

Non-Returnable Items

• Products that have been installed or used are not eligible for return or refund.
• Air conditioners are delicate systems that require proper installation and handling. Voltage fluctuations, improper installation, or testing can cause irreparable damage to internal components, and for this reason, we cannot accept returns of such items.

 

Contact Us

If you have any questions or require assistance, please don’t hesitate to reach out:

• Email: service@countrymodpro.com
• Phone: +86 13287600305
• Support Hours: 5:00 PM - 2:00 AM Pacific Time (PT)
• Response Time: Typically within 30 minutes.
• Address: Room 1303, Unit 3, Building 6, No. 803, Jinshui Road, Licang District, Qingdao City, Shandong Province, China 

Thank you for choosing CountryModPro for your RV air conditioning needs. We are dedicated to providing high-quality products and exceptional customer service.