At CountryModPro, we’re dedicated to ensuring a smooth and hassle-free shopping experience for our customers. Please take a moment to review our shipping policy below, which covers order processing times, shipping rates, and more.
Order Processing Time
We aim to process and ship all orders within 1 business day. Orders are not processed on weekends or holidays, but don’t worry—we’ll get to it as soon as we're back in action.If you experience any delays, feel free to contact us at service@countrymodpro.com. We’re happy to assist you!
Shipping Time
Shipping to most U.S. locations generally takes 3-4 business days. However, delivery times may vary depending on your location and the carrier’s schedule.
Shipping Fees
We offer free shipping to most U.S. locations. However, additional shipping fees may apply for remote areas. If you’re unsure whether your address is considered remote, please contact us at service@countrymodpro.com, and we’ll be happy to help.
Shipping Carrier
We ship all orders via UPS or FedEx for reliable and fast delivery. Once your order has shipped, you’ll receive tracking information so you can stay updated on its journey. If you encounter any issues with shipping, such as a lost or damaged package, please contact our customer support team immediately. We’ll work with the carrier to investigate and resolve the issue as quickly as possible.
Shipping Areas
We ship to most U.S. addresses, with a few exceptions for remote or hard-to-reach locations. If you live in a more isolated area, please reach out to confirm delivery availability.
Please note: We do not offer international shipping. Any addresses outside the U.S. are undeliverable.
Important: We are not responsible for undeliverable addresses entered during checkout. If an order cannot be delivered to the provided address, it will be returned to our warehouse. In this case, you’ll be refunded, but please note that return shipping costs will be your responsibility.
If you're unsure whether your address is accessible or need more details about shipping, please contact us before placing your order.
Taxes
Since all orders ship from our U.S. warehouse, there are no import taxes or related fees for U.S. customers.
Contact Us
If you have any questions or need assistance, don’t hesitate to reach out:
- Email: service@countrymodpro.com
- Phone: +86 13287600305
- Support Hours: 5:00 PM - 2:00 AM Pacific Time (PT)
- Response Time: We typically respond within 5 minutes.
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Address: Room 1303, Unit 3, Building 6, No. 803, Jinshui Road, Licang District, Qingdao City, Shandong Province, China
Thank you for choosing CountryModPro for your RV air conditioning needs! We’re excited to provide you with top-quality products and exceptional service to make your travels more comfortable.